Concentrix is a global player in Customer Relationship Management and Business Process Outsourcing (“CRM–BPO”), specialized in designing, building and running next-generation customer experience solutions.
The company offers a wide array of services and digital capabilities, spanning strategy, design, digital engineering, artificial intelligence, automation and advanced data analytics. Concentrix has an extensive footprint, operating in over 70 countries and serving over 2,000 clients globally. The group has a well-balanced geographical footprint, a high-quality, diversified client base and a strong portfolio of client solutions.
Concentrix operates in an attractive industry, with:
- Growth in customer engagement, driven by:
- the continued digitalization of the economy as well as the ongoing development of e-commerce and digital services
- increased outsourcing penetration due to technology and scale requirements
as well as increasing complexity of the service (e.g., multichannel)
- Developments in AI that can (i) differentiate Concentrix’s client offering and lead to new use cases, (ii) enable efficiency gains and (iii) create a higher quality of service
- High fragmentation providing scope for further consolidation for international leaders
Concentrix is a global leader with a comprehensive product offering and affirmed strategy:
- Track record of 40+ years resulting in the creation of a global platform
- Leading position supported by a high-quality and well-diversified portfolio of client relationships, a strong and differentiated delivery platform and best-in-class capabilities and expertise (e.g., analytics, consulting)
- Well-balanced revenue mix between the Americas, Europe and Asia Pacific, with a strong operational footprint in these regions
- Multiple growth opportunities for existing business segments as well as new services in a still largely-fragmented market